Eden Terms of Service & Escrow Governance Agreement

22. PLATFORM DESCRIPTION & SCOPE OF SERVICES

Eden is a multi-sided proptech and financial escrow technology platform engineered to facilitate verified real estate property discovery, physical inspection bookings, digital tenancy agreements, technical artisan bookings, and escrow protection for rental payments across Nigeria.

Eden acts as a technology intermediary providing verified escrow holding, digital identity verification, agreement execution, and customer support. Eden is not an insurer or traditional real estate brokerage, but an escrow facilitation platform governed by Nigerian financial and data protection standards.

33. USER ACCOUNT REGISTRATION & ELIGIBILITY

To access Eden services, you must be at least 18 years of age and possess full legal capacity to enter into binding agreements under Nigerian law. You agree to provide accurate, complete, and updated registration information, including your full legal name, verified Nigerian telephone number, and valid email address.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your authenticated session.

44. IDENTITY VERIFICATION & NIN DATA PROTECTION

55. PROPERTY LISTINGS & LANDLORD TITLE WARRANTIES

Landlords and authorized Agents publishing listings on Eden represent and warrant that:

• They hold lawful title, ownership deed, Power of Attorney, or written agency mandate to list and let the property;
• The property is vacant, habitable, structurally sound, and free from active adverse claims or pending court injunctions;
• All listing photos, videos, amenities, bedroom counts, and descriptions represent the true and current physical state of the premises;
• All prices are quoted strictly in Nigerian Naira (₦) with full exact digits (no abbreviations).

Eden reserves the right to review, reject, flag, or remove any listing that fails moderation or lacks verifiable ownership documentation.

66. AGENT MANAGEMENT & 6-CHARACTER INVITE CODES

Landlords may delegate property management to registered real estate agents by generating unique 6-character invite codes (e.g. AB123D). When an agent accepts the code, they are authorized to manage applications and listings on behalf of that landlord. Landlords retain the right to unlink or revoke agent access at any time through the Agent Management console.

77. MANDATORY THREE-STAGE PHYSICAL INSPECTION GATING

To protect prospective tenants from blind payments and listing fraud, Eden enforces a mandatory Three-Stage Inspection Gating Workflow on all rental properties:

88. RENTAL APPLICATION & TENANT SCREENING

Tenants submit applications specifying their requested move-in date, employment status, monthly income range, and introductory message. Landlords review applications directly and may accept or decline. Upon acceptance, the tenancy moves to digital lease execution and escrow checkout.

99. ESCROW PROTECTION ARCHITECTURE & REVENUE SPLIT

All rental payments on Eden are routed through our PCI-DSS compliant escrow vault powered by Paystack. The complete financial package is held securely until move-in verification is satisfied.

1010. FEE SCHEDULE & EXACT NAIRA ENFORCEMENT

All transactions, receipts, and listings on Eden are denominated strictly in Nigerian Naira (₦) with exact 2 decimal places (e.g. ₦450,000.00). No abbreviations or foreign currencies ($ / USD) are permitted. Fees are transparently disclosed prior to payment confirmation.

1111. CAUTION DEPOSIT ESCROW VAULT POLICY

Caution and damage deposits paid by tenants are withheld in Eden's protected Escrow Vault throughout the tenancy duration. This safeguards tenants against unlawful deposit withholding by landlords, and guarantees funds to landlords in the event of verified structural property damage upon move-out inspection.

1212. 48-HOUR INSPECTION WINDOW & PAYOUT DISBURSEMENT

Following payment confirmation, the 48-hour inspection countdown begins:

• Trigger A (Manual Confirmation): The tenant inspects the apartment on move-in day and clicks "Confirm Apartment" in the mobile app. This triggers immediate automated disbursement of 100% base rent to the landlord's NUBAN via Paystack Transfers API.
• Trigger B (48-Hour Expiry): If 48 hours elapse from payment confirmation without a dispute, funds automatically disburse to the landlord.

1313. DISPUTE HOLD & CONCILIATION MEDIATION

If a tenant discovers severe undisclosed defects, non-vacant premises, or listing discrepancies upon arrival, tapping "Report Issue" instantly changes the rental status to disputed.

1414. DIGITAL TENANCY LEASE AGREEMENTS

Tenancy agreements generated on Eden (via AI or manual terms) comply with the Evidence Act 2011 regarding electronic signatures. When both landlord and tenant execute their signatures in the app, the agreement achieves fully_signed status and becomes a legally enforceable Nigerian contract.

1515. TECHNICAL ARTISAN ON-SITE PRICING MODEL

Eden hosts 12 technical crafts (*Plumbers, Electricians, AC Technicians, Generator Mechanics, Carpenters, Painters, Welder, Masons, etc.*).

1616. DISPATCH SECURITY PIN & ARRIVAL VERIFICATION

When a technician is dispatched, Eden generates a unique 4-digit Dispatch Security PIN (e.g. 7042). Clients must verify this PIN upon the artisan's physical arrival before granting access to premises.

1717. WALLET CREDITS & SERVICE UNITS

Users may purchase wallet credit units via Paystack to unlock landlord direct contact channels, boost property visibility, or access neighbourhood analytics. Credits are non-refundable once consumed for digital services.

1818. ADVERTISEMENTS & SPONSORED PROMOTIONS

Promotional banners in the mobile feed are clearly distinguished as sponsored placements. Eden maintains device-aware routing directing users to Apple App Store or Google Play Store links based on operating system detection.

1919. PROHIBITED CONDUCT & ANTI-FRAUD PENALTIES

Users shall NOT:

• Attempt to bypass Eden escrow by soliciting direct cash or bank transfers outside the platform;
• Upload fraudulent property titles, forged NIN documentation, or stolen identity records;
• Harass, extort, or engage in abusive conduct toward support agents or counterparties;
• Deploy automated bots, scrapers, or reverse-engineer mobile application bundles.

2020. INTELLECTUAL PROPERTY RIGHTS

All trademarks, logos, UI designs, codebases, algorithms, and brand assets of Eden are the exclusive intellectual property of Shalom Datatech Ltd and are protected under Nigerian and international copyright treaties.

2121. ACCOUNT TERMINATION & SUSPENSION

Eden reserves the right to suspend or permanently deactivate accounts found in violation of these Terms, involved in active fraud investigations, or flagged by security audit ledgers.

2222. DISCLAIMERS & LIMITATION OF LIABILITY

To the maximum extent permitted by Nigerian law, Eden is provided "as is" without warranties of any kind. Eden's aggregate liability arising out of any escrow transaction shall not exceed the total platform fees received by Eden for that specific transaction.

2323. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Shalom Datatech Ltd, its directors, employees, and agents from any claims, damages, liabilities, or expenses arising from your breach of these Terms or misrepresentation of property titles.

2424. GOVERNING LAW & DISPUTE JURISDICTION

These Terms shall be governed by, construed, and enforced in accordance with the substantive laws of the Federal Republic of Nigeria. Any dispute not resolved through Eden Conciliation shall be submitted to final and binding arbitration under the Arbitration and Mediation Act 2023 in Lagos, Nigeria.